Privacy Policy

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Privacy Policy

Borrower Advocate Group (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, or company.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Email address
• Phone number
• Mailing address
• Identification information
• Financial information you choose to provide in connection with our services

Non-Personal Information

• Browser type
• Device information
• IP address
• Cookies and usage data
• Interactions with our website or digital platforms

2. How We Use Your Information

Borrower Advocate Group may use your information to:

• Provide and manage our borrower advocacy services
•  Respond to inquiries and customer service requests
•  Review loan-related documents or assist with lender communication
• Improve our website, services, and user experience
• Send updates, notifications, and relevant service information
• Maintain internal records and administrative functions
• Comply with legal or regulatory requirements

3. How We Share Your Information

We do not sell your personal information.

We may share information only in the following situations:

• With service providers who support our operations (e.g., technology providers, document processors)
• With financial institutions or lenders when you authorize us to assist with your loan or case
• With legal or regulatory authorities if required to comply with laws, regulations, or legal processes
• With your consent, when you specifically request that we share information on your behalf

All third parties are required to protect your information and use it only for authorized purposes.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from loss, misuse, unauthorized access, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

Depending on your location and applicable laws, you may have the right to:

• Access and review your personal information
•  Request corrections to inaccurate information
• Request deletion of your data
• Limit or object to certain types of data processing
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, or similar technologies to enhance user experience and track activity. You may adjust your browser settings to block or delete cookies, though this may impact website functionality.

7. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Borrower Advocate Group does not knowingly collect personal information from individuals under the age of 18. If we discover that such information has been collected, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services indicates acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Borrower Advocate Group

Email: advocates@borroweradvocates.com

Phone: (816) 239-1345

Address: 435 Nichols Road Suite 200, Kansas City, MO, USA